HopeKorea Privacy Policy

Last updated: January 2025

1. Information We Collect We collect the following personal information: • Required: email address, password (stored encrypted), name • Optional: nickname/alias • Automatically collected: IP address, service usage logs, cookies

For anonymous story submissions, no personal information is collected. IP addresses are used for operational purposes only and are not publicly disclosed.

2. How We Use Your Information Collected information is used for: • Member registration and service login • Expert consultation matching and history management • Customer support and announcements • Fraud prevention and service security

3. Data Retention Member information is retained until account deletion. Consultation records are retained for 3 years after the consultation is closed. Where required by applicable law, data may be retained for the legally mandated period.

4. Third-Party Disclosure We do not share your personal information with third parties except when you request an expert consultation, in which case consultation-related information is shared with the assigned expert.

5. Data Deletion When the retention period expires or the purpose is fulfilled, we promptly delete personal information. Electronic files are deleted using irreversible methods.

6. Your Rights You may access, modify, or delete your personal information at any time. Please contact us at partner@hopekorea.com to make such requests.

7. Cookies We use cookies to improve your experience. You may disable cookies in your browser settings, though some features may be limited as a result.

8. Contact For privacy-related inquiries, please contact partner@hopekorea.com.